SHIPPING INFO
Hello angel~We ship all over the world and always do the best to make sure the items get delivered to our customers as quickly as possible.

(because of COVID-19 and war,some countries couldn't be delivered.if you are not sure,welcome to contact service@ikoomoo.com)

VERIFICATION
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With 12H, it makes it difficult for us to change or cancel your order.If you are in a situation where you can cancel, you need to add 15% handling fee.

(please note:when the package is sent out,we couldn't cancel it or change address in transit,please contact ikoomoo in time if you have order issues)

PROCESSING TIME
Usually, we need 3-7 business days to prepare for orders, because we should check every product and make sure that is in good condition before shipment.

(because of COVID-19 and war,some factorys' producing has affected,if your order has delay problems or out of stock,we will message you for best solutions)

SHIPPING METHODS
Most shipping methods are available in our company, including e-packet, 4px, DHL, UPS and etc.

SHIPPING FEE
We offer free standard shipping for orders over $30. If you want to receive faster, we also provide express shipping, you need to pay extra fees for express 
Note that the express time marked by express does not include the parcel processing time.

Note: Total Delivery Time = Processing Time + Shipping Time

DELIVERY
Delivery to delivery time may 5~27 Business Days, depending on the items and the way of transportation.
Sometimes, the accumulation of goods will cause the logistics company's online logistics information update to be delayed for a long time, but in fact your goods are still being transported. In our experience, it always comes without exception. Thank you for your patience!

(In the event of natural disasters and uncontrollable events, there will be a certain delay. We will actively coordinate with logistics companies to let them deliver to you as soon as the event ends.)

✿LAST AND LAST

If you place order as gifts,please place an order in advance,or leave us a note. We'll be happy to help you prepare your gift order.

Special cases , you buy multiple items, We will send in several packages.
Because the customer’s own address was filled in incorrectly, the delivery of the package failed, and the customer had to bear the relevant expenses. When filling in the address, be sure to fill in the correct address.

  • 💖Delivery time: processing time + shipping time
  • 💖Our processing time: 3-7 business days(if we have holiday,we will send extra gift as time compensation)
  • 💖Our kawaii stuff shipping time: 7-20 business days (Without holiday and weekend 🌷)
  • 💖Please warm note: ikoomoo offer free kawaii card writing service 💕

/Free Standard Shipping For Orders Over $30 USD/

VAT
In some cases, there is a small probability that VAT or other taxes will be charged, such as customs duties or fees levied by the destination country. Sorry, we cannot control these costs, so we cannot predict the amount. The customs and tax policies of various countries vary greatly. You should refer to local customary laws and inform us about the requirements after ordering; when customs clearance procedures are required, our estimated delivery time may be delayed. The payee must pay additional taxes or customs clearance fees.

Tracking Order: https://ikoomoo.com/apps/17TRACK

❀.(*´◡`*)❀.Angel, If you have any question, you can contact customer service : service@ikoomoo.com

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