Here you can find an immediate answer to our most commonly asked questions. If these questions were not what you have in mind, please scroll down to send us a message.

Q1: I have not yet received my order, where is it?

A :The delivery time of your order depends on the chosen shipping method. The Registered Airmail usually takes 1-3 weeks to arrive but might take a bit longer to certain countries. Please see the Shipping Info page and the Order Tracking page for more information.

Q2: It has already taken XX days and I still have not received my order.

A: Under certain peak periods and during holidays the delivery time may be longer than the estimated. No need to worry! Your order is on it's way but may take a little bit longer than usual. Please see the Contact Us Support@ikoomoo.com get more information about your orders.

Q3: How can I track my order?

A :If you have chosen a shipping method that includes tracking information, you can track your order online after it has been shipped. Please see the Order Tracking page for more information.

The order confirmation including the tracking code will be emailed to you automatically when placing an order. Some email services might consider these automated emails as spam. Please check the spam folder in case the message has ended up there.

Do you have a question? Please send us a message and we will reply within 1 business day. We also warmly welcome feedback, questions, suggestions, and ideas for improving our store & services. Your comments are important to us!

Unfortunately due to high volume of customer service requests we cannot provide service via telephone.