About order issues

Please offer us your order number/name if you needs updating💗No worries to email us at your time if you have any issues,our service team will reply withine 12-24 hours.Please leave your correct ans using ususlly emails because some people exist no shipping address and incorrect address.We can’t find you,please! 

We advise you send problems to our email address:service@ikoomoo.com/ikoomoo@outlook.com

But we recommend you follow us instagram account(ikoomoo_official) Because the emails sometimes will be blocked,we could help you solve problem more quickly by dm us ins.

All order confirmation and shipping confirmation is automatically sent to the email address you left,if you do not receive any notifications,please contact us for fixing.

If you do not receive our responses,please check if our email is sent to your junk email,sometimes your email would block our business email address.

Get in Touch

Any issues please 💗ikoomoo service team:

If you can not send emails to us,please contact us ins account(ikoomoo_official)

💗If you can,please share your kawaii unboxing to ins and @ikoomoo_official,we appreciate a lot!!

Thanks so much for support ikoomoo small business,coming true our kawaii dreams:)